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Step 02 / 08 · Find a problem worth solving

Find a problem worth solving.

Is your problem painful, frequent and expensive for a specific group of people? And do you understand it better than anyone? Great companies start there.

Why it matters

The most common startup is a solution looking for a problem. The founder builds something clever, then goes hunting for someone who needs it. The problems worth building for are the ones people already try to solve with spreadsheets, workarounds, consultants or sheer effort.

A sharp problem makes everything downstream easier. The product is obvious, the message writes itself, and your first customers find you because you describe their day better than they can.

How to do it

Find a problem worth solving

01

Who exactly is your customer?

Not “small businesses”. Try “owners of ten-person plumbing companies in Québec”. The narrower the customer, the faster you learn.

02

Run twenty discovery conversations

Ask about their last week, not your idea. What did they spend time and money on? What did they try, and what did it cost them?

03

Score the pain

How often does it happen, how much does it cost, and what do they use today? A problem that is rare, cheap or already solved is not a company.

04

Look for existing spend

The strongest signal is money or hours already going into a bad solution. That budget is your market.

05

Write the problem statement

One paragraph a customer would read and say “yes, exactly”. If you can’t write it, you haven’t found it yet.

Common mistakes

  • Pitching the idea in discovery interviews instead of listening
  • Talking only to friends, investors or other founders
  • Choosing a market because it is large rather than because you understand it
  • Mistaking polite interest for pain

You’re ready for the next step when

  • People describe the problem in the same words, unprompted
  • They already spend money or time on a workaround
  • Some ask when they can have the solution

From the studio

Our companies start from gaps we have lived with. TrustSwap began that way: large crypto deals ran on trust or on expensive lawyers, and nobody offered simple escrow. The best problems are often ones you have paid to solve yourself.

Where the studio can help

01

Strategic relationship building

Partnerships, corporate development and positioning: the relationships that open markets and doors.

Experience · Founding Partner of GDA Capital. Mentor and advisor at Techstars, Founder Institute, Outlier Ventures and FounderFuel.

02

Marketing strategy

Positioning, brand, messaging and a plan tied to revenue, from the first campaign to a full marketing function.

Experience · Led an 8-figure brand launch at L’Oréal Canada. CMO at TrustSwap. Youngest person ever on the Canadian Marketing Association’s Martech Council.

Mind and resilience

Think Again

Adam Grant

The discipline of changing your mind, essential in customer discovery and every pivot.

Building a company

The Mom Test

Rob Fitzpatrick

How to talk to customers so they tell you the truth. The best short book on discovery.

Building a company

Zero to One

Peter Thiel

Building something genuinely new, and why monopoly-level focus matters.

Work with the studio

Building something worth growing?

Tell us what you’re building and what you need. We read every application, and every founder gets an answer.